Workplace support services
PC workplaces and mobile devices everyday support
Servicedesk & 1st line support services
Servicedesk with „1st line“ services, 24x7 or 9x5 options. Automated servicedesk (SD) tools, self-service portal, integrated IP telephony.
PC support services
PC workplace support services using modern tools, both for Microsoft and Apple OS X devices. Automated Remote Management and Monitoring (RMM) tools, centralized antivirus protection, user data encryption and security.
Mobile devices support
Mobile devices tablets and mobiles support services using modern tools, both for Android and iOS devices. Automated Mobile Device Management (MDM) tools, remote control, data security and protection.
Automated IT assets accounting
Client IT assets tracking and register (CMDB) - know details on your IT assets, locations, users for: PCs, servers, mobile devices, IS, DB, Apps, software licenses. Integrated with SD and RMM, enabling Problem management process.
Automated user self-service portal
Self-service portal for customer users on automated cloud platform, including features for 3rd parties management. Order new PC, create new user, assign user access rights, install software - automatically without need to ask IT.
Services Delivery Manager (SDM) service
Client dedicated SDM for communication on all IT services related questions, advice, timely reaction to client needs and any changes planned.
Business needs are always changing, to address it we use Change enabled technologies architecture with flexible Cloud solutions and tools
Modern integrated tools include workflow automation features for IT support and business processes
Self-service portal and customer support platform enable managing all IT and business services in one single place
Data accumulated by modern tools enable practical usage of Artificial Intelligence algorithms (Machine Learning) for IT support services (AIops).
Timely and informed decisions using constantly growing Knowledge base with enabled Problem management process solutions
Full Change management process, including Release and 3rd Parties management